Customer Service Representative
Full-Time | Remote, Philippines
What is TaskPluto?
TaskPluto is an offshore outsourcing agency committed to delivering exceptional results for our valued clients. Our core mission revolves around empowering businesses through top-tier outsourcing solutions while redefining industry standards. At the heart of our operations lies a strong emphasis on cultivating a collaborative and forward-thinking team culture.
As a rapidly growing offshore outsourcing startup, we prioritize innovation and agility as the cornerstones of our success. Our team comprises individuals who are driven by a shared passion for excellence and excel in an environment that values creativity, collaboration, and continuous improvement.
If you are an ambitious professional seeking to join a dynamic team dedicated to delivering excellence, TaskPluto offers you the opportunity to grow and make a meaningful impact.
Position Overview:
As a Customer Service Representative at TaskPluto, you play a crucial role in our commitment to providing exceptional service to our clients’ customers. Your dedicated to consistently displaying patience, empathy and professionalism in each interaction making a lasting impression. Your passion for going above and beyond, combined with in-depth product knowledge, contributes to a positive customer experience.
We are seeking a successful candidate with strong written and verbal communication skills, along with a substantial background in customer-facing roles for North American companies. This role is customer-centric and high-profile, demanding excellent relationship management skills and technical expertise.
Key Responsibilities:
Tasks may include, but are not limited to:
- Handle incoming customer inquiries through various communication channels such as phone, email, and more.
- Address inquiries related to products, billing, and service requests.
- Record and document customer interactions and feedback for reference and analysis.
- Generate and present routine reports on customer service metrics and trends, contributing to service enhancement.
- Proactively reach out to customers to gather feedback, offer assistance, and promote company products or services.
- Investigate and resolve customer complaints and issues promptly and effectively.
- Identify process improvement opportunities to mitigate recurring problems and enhance operational efficiency.
- Assist customers in placing orders, tracking shipments, and managing returns and refunds.
- Monitor and engage with customers on social media platforms. Respond to comments, messages, and reviews.
- Provide technical support to customers encountering product or service-related challenges.
- Collaborate with the sales team to deliver product information and support throughout the sales process.
Qualifications & Skills
- Bachelor’s Degree preferably in Mass Communications, Management, or equivalent.
- Able to work Canadian hours.
- 2+ years of experience in a customer service support role.
- Proficiency in Microsoft Suite, Google Suite, CRM systems, and project management softwares.
- Capable of maintaining composure, quick thinking, and demonstrating sound judgement in high-pressure situations.
- Familiarity with ticketing systems.
- Ability to excel in working independently, while also thriving in a collaborative team environments.
- Exceptional interpersonal and communication skills including, written, verbal and presentation.
- Ability to effectively identify problems and opportunities, evaluating potential solutions, and achieving desired outcomes.
- Superior organizational skills, adept at multitasking, setting priorities, and thriving under pressure to meet deadlines.
- Dedicated to delivering exceptional customer service, with a passion for ensuring customer and client satisfaction and a track record of going above and beyond to meet their needs.
At TaskPluto, we are proud to foster an inclusive and diverse workplace. We strongly believe in the worth of every individual and the unique perspectives they bring to our team. We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, ethnicity, gender, sexual orientation, gender identity, religion, age, or any other characteristic. We celebrate diversity as a strength that enriches our workplace and allows us to better serve our clients and community. We encourage individuals from all backgrounds to apply, as we believe in building a team that reflects the diverse world we live.
